Cookie Policy

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember information about your visit, which can make your next visit easier and the website more useful to you.

Cookies cannot:

• Access your personal files or information
• Carry viruses or install malware
• Directly identify you as a person

2. How We Use Cookies

Tendzie uses cookies to:

• Keep you logged in to your account
• Remember your preferences and settings
• Ensure the security of your account
• Understand how you use our service to improve it
• Provide personalized features

3. Types of Cookies We Use

Cookie Type	Purpose	Examples	Duration
Essential	Required for the website to function properly. Cannot be disabled.	• Session authentication • Security tokens • Form data protection	Session or 1 year
Functional	Remember your choices and provide enhanced features.	• Language preferences • Dashboard layout • Theme settings	1 year
Analytics	Help us understand how visitors use our website (with consent).	• Page views • Feature usage • Error tracking	2 years
Marketing	Used to deliver relevant advertising (only with explicit consent).	• Ad preferences • Campaign tracking • Conversion measurement	1 year

4. Specific Cookies We Use

4.1 Essential Cookies

Cookie Name	Purpose	Duration
session_id	Maintains your login session	Session
csrf_token	Protects against cross-site request forgery attacks	Session
security_hash	Additional security verification	24 hours

4.2 Functional Cookies

Cookie Name	Purpose	Duration
user_preferences	Stores your dashboard and display preferences	1 year
timezone	Remembers your timezone for accurate scheduling	1 year
tutorial_completed	Tracks which tutorials you've completed	1 year

5. Third-Party Cookies

We may also use third-party services that set their own cookies:

5.1 Analytics Services

• Google Analytics: Helps us understand website usage (only with consent)
• Hotjar: User experience analytics (only with consent)

5.2 Payment Processing

• Stripe: Secure payment processing (essential for transactions)

5.3 Customer Support

• Intercom: Live chat and customer support (functional)

6. Cookie Consent and Your Choices

6.1 Consent Management

When you first visit Tendzie, we'll ask for your consent to use non-essential cookies. You can:

• Accept all cookies
• Accept only essential cookies
• Customize your preferences by cookie type
• Change your preferences at any time

6.2 Browser Controls

You can also control cookies through your browser settings:

• Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Cookies and website data
• Edge: Settings → Cookies and site permissions → Cookies and site data

7. Mobile App Considerations

If you use our mobile app, similar technologies may be used:

• Local Storage: Stores app preferences and temporary data
• Device Identifiers: For security and personalization
• Push Tokens: To send you booking notifications (with permission)

You can manage these through your device's app settings and notification preferences.

8. Cookie Retention and Deletion

8.1 Automatic Deletion

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Deleted after their expiration date
• Unused Cookies: Automatically cleaned up periodically

8.2 Manual Deletion

You can delete cookies at any time through:

• Your browser's settings
• Our cookie preference center
• Contacting our support team

9. Updates to Cookie Usage

We may update our use of cookies from time to time. When we do:

• We'll update this Cookie Policy
• We'll notify you of significant changes
• We'll ask for new consent if required by law
• You'll always be able to review and update your preferences

10. International Considerations

10.1 UK/EU Compliance

Our cookie practices comply with:

• UK GDPR (General Data Protection Regulation)
• Privacy and Electronic Communications Regulations (PECR)
• EU ePrivacy Directive

10.2 Cross-Border Data

Some cookies may involve data transfers outside the UK/EU. We ensure adequate protection through:

• Standard Contractual Clauses
• Adequacy decisions
• Explicit consent where required

11. Contact Information