Terms of Service

1. Acceptance of Terms

By accessing and using Tendzie ("the Service", "our Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Service Description

Tendzie is a Software as a Service (SaaS) platform that provides:

• Online booking management for beauty professionals
• Customer management and communication tools
• Scheduling and calendar management
• Payment processing integration
• Business analytics and reporting

3. Free Service and Future Pricing

4. User Accounts and Responsibilities

4.1 Account Registration

You must provide accurate, current, and complete information during registration and keep your account information updated.

4.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access

4.3 Acceptable Use

You agree not to:

• Use the service for any illegal or unauthorized purpose
• Violate any laws in your jurisdiction
• Transmit any viruses, malware, or malicious code
• Attempt to gain unauthorized access to our systems
• Use the service to send spam or unsolicited communications

5. Data and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these terms by reference.

5.1 Your Data

You retain ownership of all data you input into the Service. We will not access, use, or disclose your data except as necessary to provide the Service or as required by law.

5.2 Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

6. Service Availability and Support

6.1 Service Uptime

While we strive for high availability, we do not guarantee uninterrupted access to the Service. We may perform maintenance that temporarily limits access.

6.2 Support

Support is provided on a reasonable efforts basis. Response times may vary based on the nature and complexity of your inquiry.

7. Intellectual Property

7.1 Our Rights

Tendzie and all related trademarks, logos, and intellectual property remain our exclusive property.

7.2 Your Rights

You retain all rights to the content and data you create using our Service.

8. Limitation of Liability

9. Termination

9.1 By You

You may terminate your account at any time by contacting us or using the account deletion feature.

9.2 By Us

We may terminate or suspend your account if you violate these terms, with or without notice.

9.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We will provide reasonable opportunity to export your data.

10. UK-Specific Provisions

10.1 Consumer Rights

If you are a consumer in the UK, you have statutory rights under the Consumer Rights Act 2015. Nothing in these terms affects those statutory rights.

10.2 GDPR Compliance

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

10.3 Distance Selling Regulations

If we introduce paid services, UK consumers will have a 14-day cooling-off period in accordance with the Consumer Contracts Regulations 2013.

11. Changes to Terms

We may modify these terms at any time. We will notify you of material changes by:

• Email notification to your registered address
• Prominent notice in the Service
• At least 30 days advance notice for material changes

12. Governing Law and Jurisdiction

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.

13. Contact Information

14. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

15. Entire Agreement

These terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.